How do I wash my shapewear?
You can wash your shapewear in the washing machine, but make sure the wash cycle is gentle, like the one you'd use for cashmere or silk. If you can, try to hand wash it from time to time, it will last longer! - Please, NO DRYERS. Make sure you air-dry your shapewear to preserve the elasticity of the fabric as best as possible. 👌
How can I return or exchange an item?
Our guarantees
Our return policy lasts 30 days from the day the item is delivered.
We will accept any and all returns for all undamaged items within those 30 days, as we own several warehouses please get in touch to find the nearest location. Please understand that the shipping cost will be at your expense if the product is sent to you in good condition.
If the product arrives defective or in the wrong size, please attach an image showing the problem when you contact us. Once we verify the problem, we will offer you a refund or a new shipment, as you prefer.
Please contact our support team at contacto@fajaslatinas.com and we will respond within 24 hours to assist you in the process. Can I cancel my order after purchasing on the website?
We offer immediate order cancellations up to 24 hours after purchase. If you change your mind during that time, send us a message and we will cancel it. We will refund you in full as soon as we receive your request.
If more than 24 hours have passed, we cannot guarantee the cancellation of the order. Once you receive it, that's when you can decide to return it.
What kind of payments do you accept?
We accept all Payments by Visa, Mastercard, Apple Pay, Google Pay and Paypal.
What happens if the item I ordered is damaged or lost?
We will resend the item immediately and at no cost. For this, we will require an image of the product and its problems. Kindly get in touch with contacto@fajaslatinas.com to start the process.
Where do you ship from?
We primarily ship out from fulfillment centers in the United States, Europe & Eastern Asia. If the item you've purchased is out of stock in your nearest location we'll send it directly from our production lines via First Class shipping.
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition, regardless how far they travel.